Customer Service

General Sales Policy

  • Low Price Guarantee: We will try our very best to meet or beat any legitimate publicly advertised in-stock price from any authorized dealer on any item that we sell.
  • All prices are subject to change without notice.
  • Special Offer, Close-Out and Clearance items pricing are limited to stock on hand only.
  • Close-Out and Clearance items are nonreturnable.

Returns & Exchanges

All sales are final. Due to the COVID-19 Health Crisis, Pacific Radio Electronics will not be accepting returns or exchanges on any products sold. This policy will be in place until further notice. We thank you for your understanding and cooperation.

Ordering, Shipping & Delivery

  • We strive to process all orders in a timely manner.
  • All in-stock orders received by 9am for USPS and 3pm for UPS, Monday - Friday are shipped same day within the Contiguous United States.
  • All orders placed after corresponding cut-off times will be processed the next business day.
  • All Orders placed on the weekend including holidays will be processed on the next regular business day.
  • Most orders ship within twenty-four hours with the exception of backordered item.
  • "Rush" Orders will be given priority - with additional processing and/or shipping charges.
  • Emergency orders placed after cut-off times may be sent via alternate delivery services and are subject to additional processing and charges.
  • Freight charges will be determined at the time the order is ready to ship.

Qualifying local orders will be delivered by Pacific Radio for a minimal charge subject to availability.

  • Local Deliveries – San Fernando Valley / Los Angeles Metro Area

Lost Merchandise Policy

  • Merchandise lost in shipment will be replaced upon notification from the carrier of non-delivery and after a claim is filed.
  • Claims & Shortages: Claims for shortages/missing items must be made to Pacific Radio Electronics within 2 business days of receipt of shipment. Claims for non-delivery must be made within 10 business days from date of invoice in order for us to properly assist you in your claim against the carrier.

Payment, Pricing & Promotions

Promotional pricing will be honored only for stock on hand and only through the final date of the promotional period. Pricing is subject to change without notice.

We accept the following forms of payment for online purchases:
  • Credit Cards Issued by U.S. Banks - Visa, Mastercard, American Express, Discover
  • Purchase Orders From Established Net 30 Customers
  • PayPal
  • Amazon Pay
  • Wire Transfers

Privacy & Security

Your personal and corporate information is kept private and secure at all times. Pacific Radio has not, does not, and will not sell your information for any reason. Additionally, credit card numbers are never printed and they are not stored on Pacific Radio Electronics servers.
For more information on our privacy policy, click here.