Call Toll Free: (800) 634-9476 | Email:

Customer Service

Shipping & Delivery
We strive to process all orders in a timely manner. Most orders will be shipped or delivered within eight to twenty-four hours from the time the order is placed – minus backorders, if any, upon approved credit or verification of payment. Freight charges will be determined at the time the order is ready to ship. Qualifying local orders will be delivered for a minimal charge. We currently ship via UPS and Fed-Ex. Please see ordering section for applicable cut-off times.
Privacy & Security
Your personal and corporate information is kept private and secure at all times. Pacific Radio does not, and will not, sell your information. Credit card numbers are never printed. However, they may be kept on file to secure payment or for future reference and/or at the customers request.
Returns & Replacements
Because we cannot control the way product is handled or installed, we do not accept returns for opened or installed product. Custom products, including cut to length items and assemblies are not returnable or cancelable under any circumstances. Pacific Radio Electronics stands behind all of the product we carry. Therefore, we will gladly replace defective product within 90 days *, with proof of purchase. Returns require prior approval and may include a restocking charge. Returned material must be in original factory packaging and unused. Product being returned for credit, replacement, or exchange must be returned freight pre-paid. Returns are for store and/or online credit only. Credits are usable in store or online. Product ordered via on-line store can be returned via parcel post only once as described herein, in store returns of on-line orders will not be accepted. NOTE: Due to the nature and design of Fiber Optic Cable, we are unable to determine its condition or integrity after product has shipped. Therefore, all Fiber Optic Cable orders are non-returnable/non-refundable.

Orders may be placed 24 hours a day 7 days a week, including holidays and will be processed on the next regular business day. To speak to a live representative, please call between 8:00 AM and 5:30 PM PST. Rush orders will be given priority, but may be charged additional processing and/or shipping charges. Orders placed after corresponding cut-off times will be processed the next business day. Emergency orders placed after cut-off times may be sent via alternate delivery services and may be subject to additional processing, delivery, and freight charges.
Cut off times for orders to ship or be delivered the same day are as follows:

Monday through Friday:
  • Valley / Local Deliveries from Burbank – 2:30 PM
  • USPS, UPS and Fed-Ex shipments – 2:30 PM

Pacific Radio Electronics
3031 Thornton Ave
Burbank, CA 91504
Phone: 818-556-4177
Fax: 818-556-4185

Warehouse and Operating Hours:
Monday to Friday, 8:00am to 5:30pm PST
Saturday, Closed
Sunday, Closed

Payment, Pricing & Promotions
We accept the following forms of payment: Cash, Check - personal, travelers, and corporate, Purchase orders from established Net 30 customers, Visa, Master card, American Express, and wire transfers. Promotional pricing will be honored only for stock on hand and only through the final date of the promotional period. Pricing is subject to change without notice.
Viewing Orders
Please login to your account to view past and current orders.
Updating Account Information
Please login to your account to add/delete/edit your account information.  If you need further assistance with this please feel free to contact us directly at (800) - 634-9476.